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contact_mailContact & Enquiry

Support Request Form

Collect support requests with the issue, urgency and contact details so your team can respond in order.

check_circleFree, unlimited responses, no login for respondents

contact_mailSupport Request Form

What is inside this template

Ready-made questions you can keep, edit or remove.

1Name
Short text
2Email address
Email
3Order or account ID
Short text
4Type of issue
Dropdown
5Priority
Dropdown
6Describe the problem
Long text

Who uses the support request form

check_circleCustomer support teams
check_circleSoftware and SaaS products
check_circleIT help desks

How to use this template

From template to live form in four steps.

touch_appStep 1
Open the template

Click Use This Template to load it straight into your free SurveyHeart account.

editStep 2
Edit the questions

Change the wording, add or remove fields and set what is required. No design work needed.

shareStep 3
Share the link

Send it by WhatsApp, email or QR code. Respondents fill it on any device, no app or login.

table_chartStep 4
Collect responses

See answers in real time and export to Excel, CSV and PDF whenever you want.

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The support request form is a free, ready-made template you can share in minutes. Edit the questions, share the link by WhatsApp, email or QR code, and collect responses on any device with no login needed. Every submission lands in your SurveyHeart dashboard and exports to Excel, CSV and PDF in one click.

Frequently asked questions

Is the support request form free?

Yes. The template and SurveyHeart's free plan cost nothing, with unlimited responses.

Do respondents need an account?

No. Anyone with the link can fill it on any device without signing in.

Can I edit the questions?

Yes. Add, remove or rename any field and set which ones are required.

Use the Support Request Form now

Free plan, unlimited responses, no time limit.