Customer Satisfaction Survey
A customer satisfaction survey measures how happy people are with your product or service. This free template uses simple rating scales and a few short questions, so you can track your satisfaction score over time and see exactly where to improve.
check_circleFree, unlimited responses, no login for respondents
What is inside this template
Ready-made questions you can keep, edit or remove.
Who uses the customer satisfaction survey
How to use this template
From template to live form in four steps.
Click Use This Template to load it straight into your free SurveyHeart account.
Change the wording, add or remove fields and set what is required. No design work needed.
Send it by WhatsApp, email or QR code. Respondents fill it on any device, no app or login.
See answers in real time and export to Excel, CSV and PDF whenever you want.
Related templates
A customer satisfaction survey gives you a single number you can watch month after month. By asking the same rating questions each time, you can see whether changes are helping or hurting. SurveyHeart shows the scores as clear charts and lets you export the raw data for deeper analysis. The survey is free, mobile friendly and needs no account from the person answering, so response rates stay high.
Frequently asked questions
It varies by industry, so the most useful thing is to track your own score over time and aim to improve it.
Yes. Share the link by email, WhatsApp or QR code and responses collect automatically.
Yes. The template and unlimited responses are free.
Use the Customer Satisfaction Survey now
Free plan, unlimited responses, no time limit.