Customer Feedback Form
A customer feedback form helps you hear what your buyers really think. This free template asks for an overall rating, what went well, what could be better and whether they would recommend you, so you can fix problems and keep the good things going.
check_circleFree, unlimited responses, no login for respondents
What is inside this template
Ready-made questions you can keep, edit or remove.
Who uses the customer feedback form
How to use this template
From template to live form in four steps.
Click Use This Template to load it straight into your free SurveyHeart account.
Change the wording, add or remove fields and set what is required. No design work needed.
Send it by WhatsApp, email or QR code. Respondents fill it on any device, no app or login.
See answers in real time and export to Excel, CSV and PDF whenever you want.
Related templates
A customer feedback form turns everyday opinions into clear, comparable data. Share the link after a purchase or a support chat and let customers rate the experience and add comments in their own words. Every response lands in your SurveyHeart dashboard, where you can spot trends, reply quickly and export the lot to Excel, CSV and PDF. It is free, works on any phone and needs no login from the customer.
Frequently asked questions
Yes. The template and the SurveyHeart free plan cost nothing, with unlimited responses.
Yes. Make the name and email fields optional so people can give honest feedback without sharing who they are.
Yes. Rating and scale answers show as summary charts, and you can export everything to Excel and CSV.
Use the Customer Feedback Form now
Free plan, unlimited responses, no time limit.