Customer Research Survey
Customer research surveys reveal the real reasons people chose your product and what keeps them loyal. This free template asks how customers discovered you, what problem they were solving, and how satisfied they are today, giving you the voice-of-customer data you need to grow.
check_circleFree, unlimited responses, no login for respondents
What is inside this template
Ready-made questions you can keep, edit or remove.
Who uses the customer research survey
How to use this template
From template to live form in four steps.
Click Use This Template to load it straight into your free SurveyHeart account.
Change the wording, add or remove fields and set what is required. No design work needed.
Send it by WhatsApp, email or QR code. Respondents fill it on any device, no app or login.
See answers in real time and export to Excel, CSV and PDF whenever you want.
Related templates
A customer research survey goes deeper than a satisfaction score. It uncovers how buyers found you, what job they hired your product to do, and what almost made them walk away. This free template covers discovery channels, feature usage, recommendation likelihood, and open feedback. Share the link after purchase or onboarding, collect responses on any device, and export to Excel for segmentation. No login needed for respondents.
Frequently asked questions
A feedback form captures satisfaction on a single interaction. A customer research survey digs into the full customer journey, from discovery to loyalty, giving you strategic insight.
Send it after the customer has had enough time to experience your product, typically 30 to 90 days after sign-up or first purchase.
Yes. Add a Rating or Linear scale field and label it with your NPS question, then set the scale to 0-10.
Yes. The template and SurveyHeart's free plan cost nothing, with unlimited responses.
Use the Customer Research Survey now
Free plan, unlimited responses, no time limit.