This Privacy Policy applies to all the products, services, websites and apps offered by surveyheart.com and their affiliates (collectively "SURVEYHEART"). We refer to those products, services, websites and apps collectively as the "services" in this policy.
References to "data" in this Privacy Policy will refer to whatever data you use our services to collect, whether it be survey responses, data collected in a form, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.
If you want to identify your data controller please see the "Who is my data controller" section below.
We refer to "you" a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.
CREATORS - You hold an account within a SURVEYHEART service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.
RESPONDENTS - You have received a survey, form, application, or questionnaire powered by a SURVEYHEART service.
WEBSITE VISITORS - You are just visiting one of our websites because you are Curious!
You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of SURVEYHEART’s own surveys.
We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, what you buy and so on.
We collect information from the device and application you use to access our services. Device data mainly means your operating system version, device type, system and performance information, and browser type. If you are on a mobile device we also collect the FCMID for that device.
We use first party and third party cookies and tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by SURVEYHEART or by users through our services also include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.
Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
If you arrive at a SURVEYHEART website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
If you are a Creator we will also collect: Account Information
You need a SURVEYHEART account before you can use SURVEYHEART services. When you register for an account, we collect your email address.
If you make a payment to SURVEYHEART, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder to determine which SURVEYHEART entity with whom you contract and the sales tax, if applicable, to be applied to your purchase.
You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing communications from SURVEYHEART).
We may allow you to import email addresses and other contact information into an Address Book so you can easily invite people to take your surveys or fill in your form via our collectors. We don’t use this data for our own purposes or contact anyone, except at your direction.
We store your survey/form/application data (questions and responses) for you and provide analysis tools for you to use with respect to this data.
When you sign up for our services you are asked to provide us with information about yourself and to give us more detailed insights into who you are.
We process personal data about you either with your consent or in order to:Fulfill our contractual responsibility to deliver the services to you;
To pursue SURVEYHEART’s legitimate interests of: improving service experience; and developing new products and service features. In each of the instances where we describe how we use your data in this privacy policy, we have identified which of these grounds for processing we are relying upon.
We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (for as long as you do not opt-out).
More details: We use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the "unsubscribe" link in them and changing the relevant setting on your Profile page.
We use information about how you use our services to improve our services for you and all users.
More details: We collect information about the types of surveys/forms/applications you create (e.g. HR surveys), the types of plans you purchase and your account transactional behavior to build a profile about you so as to help direct you and your organization to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimize use of our services.
We use device data both to troubleshoot problems with our service and to make improvements to it.
More details: We collect this to help us improve your service experience through a specific device/browser by optimizing how the website looks in a particular browser, how your screen brightness affects your experience and to ensure the service operates optimally and as it should on different devices and browsers.
We use log data for many different business purposes to include:
To monitor abuse and troubleshoot.
To create new services, features, content or make recommendations.
To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with
our services.
To fix bugs and troubleshoot product functionality.
We use referral information to track the success of our integrations and referral processes.
To personalize our services for you; and
Ensure you can use our service in conjunction with other services.
Service and Marketing uses.
Profiling. We combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your service experience.
To manage our services we will also internally use your information and data, for the following limited purposes:
To enforce our agreements where applicable.
To prevent potentially illegal activities.
To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
We collect and use the following on the basis that we have to use this information in order to fulfill our contract with you:
We need to use your account information to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you.
We process other aspects of your account information (like the personal information you provide about your job, your job title, and your marketing preferences) as well as information obtained from public sources, for legitimate interests like providing you with a personalized experience and relevant and useful marketing information as well as to make other product, feature and service recommendations to you and your organization to optimize use of the services we offer.
You can object to us using your information as described above but in some cases, our ability to fully and properly provide our services to you may be impacted if you do not want us to collect or use the above data.
We also use survey questions and responses on an aggregated and anonymized basis as described in this Privacy Policy. We will never sell individual response data or identify / contact individual respondents except on your request or where required by law.
We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.
We only use contact information to respond to an inquiry which you, as a Respondent, submit to us.
Our customer support team use your email address to communicate with you if you have contacted us about a survey, form, application or questionnaire you received, but we will not send marketing to you unless you have otherwise opted-in to marketing.
How you use our services (applicable to survey Respondents only).
We use information about how you use our services to improve our services for you and all users.
We collect information about the types of questions you answer. This data will be aggregated and anonymized so we can examine patterns in terms of respondent preferences when submitting responses. We collect and use all this data for our legitimate interests like helping us improve the experience for respondents (so that questions are easier to answer), to understand industry trends in and to help improve the completion rates on surveys/forms.
We will also use usage information such as the type of survey, form, questionnaire or application that you answered to personalize products we show you on completion of a survey when you are redirected to our website.
We use device data both to troubleshoot problems with our service and to make improvements to it.
We use log data for many different business purposes to include:
To monitor abuse and troubleshoot.
To create new services, features, content or make recommendations.
To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
To fix bugs and troubleshoot product functionality.
We collect log data to collate aggregated data and metrics on activity at a non-identifying level and so that we can identify trends in survey taking over time.
To manage our services we will also internally use your information and data, for the following limited purposes:
To enforce our agreements where applicable.
To prevent potentially illegal activities.
To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Use of survey responses (SURVEYHEART surveys)
In general survey responses to SURVEYHEART surveys are controlled and managed by the Creator (the person who sent or deployed that survey). In those instances Surveyheart is only processing those responses on behalf of the Creator.
Creator and Respondent trust is paramount to everything we do and so when we do use data about Respondents, we put
Creators and Respondents first. When we do analysis of response data we only do so once we have ensured the anonymity of individual respondents (by aggregating and anonymizing the data).
Our goal is to improve the user experience across SURVEYHEART survey services while maintaining the confidentiality and privacy of responses.
We go into more detail below on how SURVEYHEART uses survey data.
SURVEYHEART uses data in the ways described below, for our legitimate interests as described in this section:
The data impacted by this section includes:
Survey type, question type and responses (at an aggregated and anonymized level only)
SURVEYHEART will use automated processes, to analyze survey responses, which in turn helps us to:
Aggregate response data and activity: We will aggregate responses, activity and behavior of Respondents so that we can identify trends, build product features that optimize responses, make product recommendations and provide guidance on which products and services work best in different scenarios. These product features also provide feedback and recommendations to increase response rates.
We process personal data about you where: You have consented or; SURVEYHEART’s legitimate interests of: improving service experience; and developing new products and service features.
In each of the instances where we describe how we use your data in this Privacy Policy, we have identified which of these grounds for processing we are relying upon.
When you have consented we collect and use the following information about you:
We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (as long as you have agreed to this at the point of providing your information and for as long as you do not opt-out).
We provide your email address to a member of our sales team who will contact you if you submitted an inquiry through one of the online forms on our site. You will also receive marketing communications from us if you have consented to this at the point where you provided your information. We will always provide you with the means to opt-out of this marketing at any time.
We combine information about you from third party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve our marketing campaigns and website experience.
We use device data both to troubleshoot problems with our service and to make improvements to it. Some examples relevant to you:
We collect device and browser information from you to troubleshoot website functionality issues and to fix bugs.
We use information about how you have interacted with our websites to improve our website services for you and all users. Some examples relevant to you:
We collect information about the webpages you have visited and your activity on our sites at an aggregate level. We collect this information so that we can track the most visited and most useful parts of our website to identify what are our most popular services.
We use log data for many different business purposes to include:
To monitor abuse and troubleshoot.
To track your preferences and create new services, features, content or make recommendations personalized for you.
To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
To fix bugs and troubleshoot product functionality.
Your browser type to determine how we can present our website best within that browser environment.
We use referral information to track the success of our integrations and referral processes.
If you clicked on an advertisement for SURVEYHEART, presented by one of our partners on the web, which brought you to one of our websites, we will record this information to help us track the success of advertising campaigns
To manage our services we will also internally use your information and data, for the following limited purposes:
To enforce our agreements where applicable.
To prevent potentially illegal activities.
To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond
Many of our services let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.
We do not share your information or data with third parties outside SURVEYHEART except in the following limited circumstances:
If you are a Creator that is part of a team plan or Enterprise plan using SURVEYHEART, your account information and data will be shared with the primary administrator(s) and your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate. Your administrator(s) will be able to view your account data, suspend, transfer or terminate your account or restrict your settings. Please refer to your organization’s internal policies if you have questions about this.
If your organization has purchased an account and you are using an email address on a domain owned by your employer or organization linked to your individual account, you may be asked to migrate to that purchased Account and your email address, name and account data will subsequently be visible to the primary administrator for that account once you have been migrated. You may be notified in advance of this migration and given an opportunity to change the email address linked to your account if you are not using your account for business purposes.
To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:
facilitate our email collectors for sending surveys by email to Respondents. facilitate customers in making credit card payments. deliver and help us track our marketing and advertising content. help us track website conversion success metrics. manage our sales and customer support services to you. We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
We also may have to share information or data in order to:
meet any applicable law, regulation, legal process or enforceable governmental request. enforce applicable policies, including investigation of potential violations. detect, prevent, or otherwise address fraud, security or technical issues. protect against harm to the rights, property or safety of our users, the public or to SURVEYHEART and/or as required or permitted by law. facilitate a sale, merger or change in control of all or any part of our company or business or in preparation for any of these events.
In addition to the above, we have implemented on our websites and other services certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on. You can choose to remove or disable cookies via your browser settings.
If you hold an account with SURVEYHEART we do not delete the data in your account – you are responsible for and control the time periods for which you retain this data. There are controls in your account where you can delete data at the account level (all data in your account) and at the response level. If you are a Respondent, you will need to ask the Creator how long your responses will be stored in SURVEYHEART services.
Our services are not intended for and may not be used by minors. "Minors" are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). SURVEYHEART does not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support via heartfullapps@gmail.com
Please contact SURVEYHEART as described in Section 14 below if you have any concerns or complaints of any nature. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us (free of charge) at heartfullapps@gmail.com
We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.
You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings.
As mentioned above – all response data at an individual level is controlled by the Creator. SURVEYHEART can be a data controller of data about Respondents only in the very limited ways described in the section here called "How we use the information we collect - Respondent". To the extent that is the case we have identified the correct controller below.
SurveyHeart LLP, Awfis Space Solutions, 2nd Floor, Survey No 34, Kothaguda Junction, Kondapur, Hyderabad, Telangana, India - 500084. Website: https://www.surveyheart.com